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Frequently Asked Questions

General Questions

General questions about how we manage your property

Lettings

Questions about how we manage new lettings

Maintenance

Questions about repairs and maintenance

Inspections

How we manage and report on inspections

General Questions

General questions about how we manage your property

We always want to avoid an expensive callout where it turns out that the tenants is using a piece of equipment incorrectly. To avoid this we get tenants to upload photos and videos of the issue when reporting a maintenance issue. We review these prior to involving tradespeople.

We also keep records of the equipment provided in your property, and wherever possible provide user manuals to tenants through the tenant portal.

Category: Maintenance

If the estimated cost of the maintenance is over $250 we will obtain a quote from a tradesperson and get your approval if it exceeds our pre-authorised spending limit.

From there we will assign a tradesperson to the job and our scheduling system will arrange a time between the contractor and the tenants.

Category: Maintenance

Tenants report maintenance or repair request through our tenant app.

Once we’ve received a maintenance request we review it to determine the most appropriate solution and will seek additional information from the tenant as required.

Category: Maintenance

When we organise maintenance on your property we charge 5% of the contractors bill.

Category: Maintenance

We have a robust process for finding contractors in each of the areas that we work. All of our contractors are selected based on reputation and we verify that they hold all the appropriate certification and insurance to undertake the work they are hired to do.  

After a contractor undertakes work for us we get feedback about their service to ensure  they are looking after your tenants.  

We do not work with tradespeople who are unrealiable or who overcharge for work. 

Category: Maintenance

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Lettings

Questions about how we manage new lettings

We always want to avoid an expensive callout where it turns out that the tenants is using a piece of equipment incorrectly. To avoid this we get tenants to upload photos and videos of the issue when reporting a maintenance issue. We review these prior to involving tradespeople.

We also keep records of the equipment provided in your property, and wherever possible provide user manuals to tenants through the tenant portal.

Category: Maintenance

If the estimated cost of the maintenance is over $250 we will obtain a quote from a tradesperson and get your approval if it exceeds our pre-authorised spending limit.

From there we will assign a tradesperson to the job and our scheduling system will arrange a time between the contractor and the tenants.

Category: Maintenance

Tenants report maintenance or repair request through our tenant app.

Once we’ve received a maintenance request we review it to determine the most appropriate solution and will seek additional information from the tenant as required.

Category: Maintenance

When we organise maintenance on your property we charge 5% of the contractors bill.

Category: Maintenance

We have a robust process for finding contractors in each of the areas that we work. All of our contractors are selected based on reputation and we verify that they hold all the appropriate certification and insurance to undertake the work they are hired to do.  

After a contractor undertakes work for us we get feedback about their service to ensure  they are looking after your tenants.  

We do not work with tradespeople who are unrealiable or who overcharge for work. 

Category: Maintenance

Load More

Maintenance

Questions about repairs and maintenance

We always want to avoid an expensive callout where it turns out that the tenants is using a piece of equipment incorrectly. To avoid this we get tenants to upload photos and videos of the issue when reporting a maintenance issue. We review these prior to involving tradespeople.

We also keep records of the equipment provided in your property, and wherever possible provide user manuals to tenants through the tenant portal.

Category: Maintenance

If the estimated cost of the maintenance is over $250 we will obtain a quote from a tradesperson and get your approval if it exceeds our pre-authorised spending limit.

From there we will assign a tradesperson to the job and our scheduling system will arrange a time between the contractor and the tenants.

Category: Maintenance

Tenants report maintenance or repair request through our tenant app.

Once we’ve received a maintenance request we review it to determine the most appropriate solution and will seek additional information from the tenant as required.

Category: Maintenance

When we organise maintenance on your property we charge 5% of the contractors bill.

Category: Maintenance

We have a robust process for finding contractors in each of the areas that we work. All of our contractors are selected based on reputation and we verify that they hold all the appropriate certification and insurance to undertake the work they are hired to do.  

After a contractor undertakes work for us we get feedback about their service to ensure  they are looking after your tenants.  

We do not work with tradespeople who are unrealiable or who overcharge for work. 

Category: Maintenance

Load More

Inspections

How we manage and report on inspections

We always want to avoid an expensive callout where it turns out that the tenants is using a piece of equipment incorrectly. To avoid this we get tenants to upload photos and videos of the issue when reporting a maintenance issue. We review these prior to involving tradespeople.

We also keep records of the equipment provided in your property, and wherever possible provide user manuals to tenants through the tenant portal.

Category: Maintenance

If the estimated cost of the maintenance is over $250 we will obtain a quote from a tradesperson and get your approval if it exceeds our pre-authorised spending limit.

From there we will assign a tradesperson to the job and our scheduling system will arrange a time between the contractor and the tenants.

Category: Maintenance

Tenants report maintenance or repair request through our tenant app.

Once we’ve received a maintenance request we review it to determine the most appropriate solution and will seek additional information from the tenant as required.

Category: Maintenance

When we organise maintenance on your property we charge 5% of the contractors bill.

Category: Maintenance

We have a robust process for finding contractors in each of the areas that we work. All of our contractors are selected based on reputation and we verify that they hold all the appropriate certification and insurance to undertake the work they are hired to do.  

After a contractor undertakes work for us we get feedback about their service to ensure  they are looking after your tenants.  

We do not work with tradespeople who are unrealiable or who overcharge for work. 

Category: Maintenance

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