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Frequently Asked Questions

General Questions

General questions about how we manage your property

Lettings

Questions about how we manage new lettings

Maintenance

Questions about repairs and maintenance

Inspections

How we manage and report on inspections

General Questions

General questions about how we manage your property

We make disbursements to owners twice a month, on the 1st and 15th (or the next business day if these fall on a weekend).

We’ll email you a full breakdown of your rent and any deductions for bills etc.

Category: General

Absolutely – we want to take the burden of property management off you. We can usually manage payment for things like council rates and water usage out of the rents received.

Let us know what bills related to your property you’d like us to manage and we’ll take care of it.

Category: General

We’d love to hear from you. You can contact us by email, messenger or phone – all our contact details are here.

Alternatively, you can book an appointment for one of our Property Managers to give you a call – click here

Category: General

You just need to let us know who they are and we’ll take it from there. We will email your existing tenants and let them know about the change in management.

We’ll let them know payment details for rent, get them set up on the tenant app, and show them how to raise maintenance issue and get in touch with us.

Category: General

No, at present we only manage residential properties.

Category: General

We’d be sorry to lose you, but there are no lock-in contracts with KITT. You can leave anytime you want.

We’ll charge you for the current month and any work we’ve done up until you leave, but there are no penalties and no transfer costs.

Category: General

No, unlike most of our competitors, we don’t believe in locking you in. If you don’t love the service we provide we want you to find the management that’s right for you.

Category: General

Sure we can! Let us know what needs paying and send us the bills, and we’ll make your payments out of the rent we receive.

Category: General

Yes they do. Most of our competitors exclude GST from their pricing. Since you can’t claim GST on residential lettings, we think that’s just a way to try and hide their real cost!

Category: General

Tenants pay rent directly to our Trust Account. We reconcile this account daily to ensure your rent information is up to date and any late payments are promptly followed up.

Category: General

They can get in touch with us using the tenant app or by calling or emailing us directly.

Category: General

Of course. We’re real people and we know that sometimes it’s best to meet face to face. Most of the time though, our customers prefer to communicate over email, phone or messenger.

Category: General

Those agencies will normally charge you a percentage of rents (typically between 8 and 11%) and then add on fees for other things. Then they hide the fact that their prices exclude GST, so you pay even more! Usually it ends up costing owners $2000 to $4000 a year to have a property managed! Unlike these agencies, we charge a fee of just $35 to manage your property, regardless of how much it rents for. When we do inspections or lettings, we charge for those separately, because we think you should only pay for the work we actually do.

With KITT you have a dedicated Propetry Manager who you can contact with any issues, but you also get access to a dedicated team of specialists to provide support when you need it.

Because we took a new approach to building a property management company you get the best of both worlds. We NEVER compromise on service, so it’s always going to be at least as good as you would get with a traditional manager. But our platforms allow us to provide a level of personalised, round the clock service that traditional agencies can’t come close to!

Category: General

KITT costs less than other agencies because we believe in giving you a fair price. Property managers have been overcharging their clients for years and there’s no justification for their high fees.

To allow us to give you the best price, we’ve built incredible technology that automates a lot of the things that take up property managers’ time. That means that our property managers can give you better service because they’re focussed on the things that need a real person, such as such as solving your problems and answering your queries.

Category: General

We don’t think it’s fair to charge percentage fees. The work required to manage a property is the basically the same regardless of the weekly rent.

Category: General

We charge a property management fee of $35 per month inc GST. That covers tenancy management, rent management (including chasing arears), rent reviews, managing communications, bill payments, reporting, compliance, and the KITT App.

On top of that we charge a fee when we do occasional items like inspections ($100 each), new lettings ($500 per letting) and attendance at mediation or the tenancy tribunal ($400).

Category: General

Our team is a mix of experienced property managers and technology professionals. You can meet our team here.

Category: General

We’re both!

We have managers to look after your properties, do inspections, find tenants, etc, and it’s all powered by our proprietary technology to automate day-to-day tasks while giving you and your tenants access to self-service portals.

Category: General

We currently offer property management in Dunedin, but we’re going to be expanding to more areas in the coming months.

Category: General

KITT offers a full range of property management services for residential property owners, including management, lettings, inspections, arranging maintenance, and anything else you would expect of a property manager.

On top of what you’d normally expect we offer additional services to take our service beyond the traditional model which focusses on managing only tenancies. When you’re with KITT we’ll help you manage compliance, accounting, finance improvement and reaching your goals as a property investor.

Category: General

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Lettings

Questions about how we manage new lettings

We advertise all our properties on Trademe which has the largest audience of potential tenants.

Category: Lettings

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Maintenance

Questions about repairs and maintenance

We always want to avoid an expensive callout where it turns out that the tenants is using a piece of equipment incorrectly. To avoid this we get tenants to upload photos and videos of the issue when reporting a maintenance issue. We review these prior to involving tradespeople.

We also keep records of the equipment provided in your property, and wherever possible provide user manuals to tenants through the tenant portal.

Category: Maintenance

If the estimated cost of the maintenance is over $250 we will obtain a quote from a tradesperson and get your approval if it exceeds our pre-authorised spending limit.

From there we will assign a tradesperson to the job and our scheduling system will arrange a time between the contractor and the tenants.

Category: Maintenance

Tenants report maintenance or repair request through our tenant app.

Once we’ve received a maintenance request we review it to determine the most appropriate solution and will seek additional information from the tenant as required.

Category: Maintenance

When we organise maintenance on your property we charge 5% of the contractors bill.

Category: Maintenance

We have a robust process for finding contractors in each of the areas that we work. All of our contractors are selected based on reputation and we verify that they hold all the appropriate certification and insurance to undertake the work they are hired to do.  

After a contractor undertakes work for us we get feedback about their service to ensure  they are looking after your tenants.  

We do not work with tradespeople who are unrealiable or who overcharge for work. 

Category: Maintenance

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Inspections

How we manage and report on inspections

We charge $100 per inspection.

Category: Inspections

Inspections are essential to ensure your home is being well looked after and identify any issues early. We use custom inspection software to ensure the inspection covers all areas of concern and actively compares against the condition at the previous inspection.

Following the inspection you’ll receive notice of any teams requiring your attention, and you can access any of your reports through the KITT App.

Category: Inspections

You can choose how often you want us to inspect a property.

Most insurance companies require landlords to do inspections at least quarterly in order to maintain cover, so by default we schedule these every three months. Our systems ensure these requirements are met by automatically scheduling an inspection at a convenient time for the tenants.

Category: Inspections

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